In case of problems with an order, shortages in a kit or damage to items, the after-sales service can be reached at firstname.lastname@example.org.
We only send new items, and always pack them with the greatest care and in good material, so all items should arrive in perfect condition.
Of course, it is always possible that something happens to the parcel on the way. If you receive a parcel and you already see damage on the outside (dent, tear...), please take a picture before opening it. If an item is damaged because of this, it can only be refunded (by Bpost) if we also have a picture of the outside of the parcel.
Please also contact us first in case of any problems with the delivery. Bpost will always refer to the sender, i.e. HobbyExport. After receiving a complaint, the investigation at Bpost can take up to 30 working days. We always wait for their reply before we look together at the best solution for our customer. So we always ask for some patience at first, but in the end we will always make sure that our customers will be sent a new parcel, or will be refunded.